Privacy Policy
ROOT’D respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared and the choices available to you.
1. Information We Collect
We may collect personal information that you voluntarily provide when you interact with ROOT’D, including when you:
- Complete a website or contact form
- Register for an event
- Purchase an event ticket
- Apply to become a vendor, partner, sponsor or member
- Join a ROOT’D programme or community
- Subscribe to email or marketing communications
- Contact us directly
Information we may collect includes:
- Full name
- Email address
- Telephone number
- Company or organisation name
- Job title
- Location
- Professional or social media profile information
- Information submitted through applications or forms
- Event registration information
- Transaction information
2. Payment Information
Payments may be processed through third-party payment providers. ROOT’D does not normally store complete credit or debit card details directly. Payment information is handled by the applicable payment provider according to its own privacy and security practices.
3. How We Use Your Information
We may use your information to:
- Process event registrations and purchases
- Respond to enquiries
- Manage vendor, sponsor and partnership applications
- Deliver programmes, events and community services
- Send confirmations, updates and event reminders
- Provide customer support
- Improve our website and services
- Maintain appropriate business records
- Prevent fraud, abuse or misuse
- Meet applicable legal obligations
4. Marketing Communications
Where permitted by applicable law or with your consent, ROOT’D may send you communications about events, programmes, community opportunities, partnerships, news and related services.
You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in our emails or by contacting [email protected].
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to support functionality, understand visitor behaviour, measure website performance and improve your experience.
Third-party services integrated with our website may also use cookies or similar technologies according to their own privacy policies.
6. Third-Party Service Providers
ROOT’D may use trusted third-party service providers to support website hosting, customer relationship management, email communications, analytics, event registration, payment processing and other operational services.
Personal information may be shared with those providers where reasonably necessary for them to perform services on our behalf or where required by applicable law.
7. Data Security
ROOT’D uses reasonable administrative, organisational and technical safeguards intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No method of internet transmission or electronic storage can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain appropriate business records and comply with applicable legal obligations.
9. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have rights relating to your personal information, including the right to:
- Request access to personal information held about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request restriction of certain processing activities
- Withdraw consent where processing relies on consent
- Opt out of marketing communications
To submit a privacy-related request, email us at [email protected].
10. Children’s Privacy
ROOT’D does not knowingly collect personal information from children except where a specific programme or event requires such information and appropriate consent requirements are followed.
11. External Websites
Our website may contain links to third-party websites. ROOT’D is not responsible for the privacy practices, security, availability or content of external websites.
12. Changes to This Privacy Policy
ROOT’D may update this Privacy Policy periodically to reflect changes to our services, practices or applicable requirements. The latest version will be published on this page.
Terms & Conditions
These Terms and Conditions govern your use of the ROOT’D website, events, registrations, applications, programmes and related services. By accessing our website, registering for an event, submitting an application, making a purchase or participating in a ROOT’D offering, you agree to these Terms and Conditions.
1. Website Use
You agree to use the ROOT’D website only for lawful purposes. You must not use the website in any way that could damage, disrupt or interfere with the website, ROOT’D services or another person’s use of our website.
2. Event Registration
Event registrations are subject to availability and any eligibility requirements stated on the applicable event or registration page.
You are responsible for providing complete and accurate information when registering for an event or programme.
3. Event Tickets
Tickets are valid only for the applicable event, date and attendee category displayed at the time of purchase.
ROOT’D may request confirmation of registration or proof of purchase before permitting admission.
4. Vendor Applications
Submission of a vendor application does not automatically guarantee acceptance. Vendor participation is confirmed only once ROOT’D provides approval or confirmation.
Approved vendors are responsible for complying with event instructions, venue requirements, health and safety requirements, applicable laws and any additional vendor conditions communicated before the event.
Vendor fees, table arrangements, included tickets and other benefits are based on the specific vendor package displayed or communicated at the time of registration.
5. Payments
Prices are displayed in the currency stated on the applicable registration or checkout page.
By submitting payment, you confirm that you are authorised to use the selected payment method and agree to pay the amount displayed at checkout.
Payments may be processed by third-party payment processors and may also be subject to the terms and policies of those providers.
6. Refunds, Transfers and Cancellations
Unless otherwise stated on the applicable registration or checkout page, purchases may be non-refundable.
Where ROOT’D permits cancellations, transfers, credits or refunds, applicable conditions and deadlines will be communicated on the relevant booking page or directly to the participant.
If ROOT’D cancels an event, registered attendees will be informed of the options available, which may include rescheduling, credit or a refund depending on the circumstances.
7. Event Changes
ROOT’D reserves the right to make reasonable changes to event schedules, speakers, programme content, venue arrangements or event format when necessary.
8. Event Conduct
Attendees, vendors, partners, sponsors and participants are expected to behave respectfully, professionally and lawfully.
ROOT’D reserves the right to refuse admission or remove an individual from an event where behaviour is disruptive, abusive, discriminatory, unsafe, unlawful or otherwise inappropriate.
9. Photography and Recording
ROOT’D events may be photographed, filmed or otherwise recorded. Images and recordings captured in public areas of an event may be used for ROOT’D marketing, promotional, editorial and archival purposes where permitted by applicable law.
10. Intellectual Property
ROOT’D branding, website content, graphics, photographs, written materials, programme materials and other original content remain the property of ROOT’D or their respective rights holders.
You may not reproduce, distribute, publish, sell or commercially use ROOT’D materials without appropriate written permission.
11. Third-Party Services
ROOT’D may collaborate with independent vendors, speakers, coaches, sponsors, partners and other organisations.
Unless expressly stated otherwise, ROOT’D is not responsible for products or services independently provided by third parties.
12. Disclaimer
ROOT’D content, events, programmes and community activities are provided for general educational, professional development, community and informational purposes.
Nothing provided through ROOT’D should automatically be considered legal, medical, financial, investment or other regulated professional advice.
13. Limitation of Liability
To the maximum extent permitted by applicable law, ROOT’D will not be liable for indirect, incidental, consequential or special losses arising from use of the website or participation in an event, programme, community activity or related service.
Nothing in these Terms excludes or limits liability where such liability cannot legally be excluded or limited.
14. Changes to These Terms
ROOT’D may update these Terms and Conditions periodically. The latest version will be published on this page.